24/7 Customer Support
Read more about customer support and why it's hard to discover an website hosting provider that can offer top-class support.
Being able to contact your cloud web hosting company when you have any type of questions or experience any difficulties is quite important and how fast they'll respond and take action could be essential, in particular when your web site is business-oriented, as longer downtime often means losing potential customers. The support options are also an easy way to distinguish genuine suppliers from resellers. The latter usually respond just to e-mails or support tickets and you'll have to wait for a whole day or maybe more so as to get a reply. If your issue requires several replies, you could end up losing days in order to have a basic problem fixed. When you use the services of a genuine and trustworthy web hosting company, you will be in a position to connect with the support at any time and receive a timely response no matter what the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of getting assistance right away, that's why our cloud web hosting
services include 24/7 support and various ways of contact. If you don't have an account yet, you can give us a call or come on our live chat and speak with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up purchasing a service that you can't use. If you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs additional investigation. Unlike the majority of suppliers out there today, we respond to all tickets within one hour, so you will not have to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you can reap the benefits of our 24/7 support services even on public holidays. All of your web sites will be available at all times and so will we. With various connection options, you're able to select the optimal way to contact us and inquire about our services in case you don't have an account yet, or ask for support if you're already one of our customers. You'll be able to phone us, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour response time guarantee, although it rarely takes more than 20 min to get assistance whatever the complexity of the problem. Using our customer and technical support services, we will be available for you anytime you need us, not a few days after that.
24/7 Customer Support in VPS
In case you acquire a virtual private server
from our company, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the USA, the UK and Australia as well as a live chat service. If you're an active customer and you want help with some technical issue which requires additional time to investigate or resolve, you're able to open a support ticket from your billing account or you can send an e-mail message and we'll handle the problem and send you an answer within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, still for many issues it takes no more than 30 minutes to get support. The support service covers your VPS plus all of the pre-installed software it includes, so in case you need help with third-party software, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
When you purchase a dedicated server
through our company, you're able to contact us anytime using different channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the applications that are pre-installed on the server. To contact us about a technical issue, you're able to open a ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any kind of general questions or you would like to learn more about our solutions before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in different countries worldwide. When you'd like to receive support for third-party software that you are unable to install or run efficiently, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.