In spite of the fact that the hosting service offered by the different companies is nearly the same, each provider has got a customized platform with its own modifications and ways to do specific operations. That is why, a huge knowledge base would be extremely useful both for persons with little or no past experience and for technically savvy individuals who will sooner or later learn how certain tasks are accomplished, but will lose time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, sparing users a lot of time and efforts. The end result is gladder clients, since they can effortlessly find the info they desire, and less work for the customer support staff members, because typically the vast majority of the queries and issues that clients have got are already described in the knowledge base. If the articles themselves are expertly written and encompass more things, you will be able to learn more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you have ordered your very first cloud web hosting account through our company or have moved your website over to us, you will get used to our platform and our custom Hepsia Control Panel very quickly as we have compiled a detailed web-based knowledge base where you can find all the info that you could ever need – both general info about the hosting service as a whole and more specific info about the different functions that you can make use of and the predicaments that you could come across. The articles themselves are located in 2 places. The entire article archive can be accessed via the Help section of the Control Panel. You can access relevant articles about the different functions in each section of the Control Panel too. You can get to know how to accomplish pretty much everything, from enabling an .htaccess file to administering an electronic mailing list, and all the articles include step-by-step guidelines, so you’ll never get lost due to an ambiguous text. Surely, if you encounter a more specific problem and you can’t find anything about it in our knowledge base, you can contact our client service staff members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers come bundled with a rich article library where you can find any information that you may require about our hosting services or about the Hepsia hosting Control Panel that we are using. We have created it based on the feedback that we’ve obtained from our clients through the years and, as a result, our articles tackle particular issues that you may stumble upon and offer the very best means of recovering them, for instance receiving a 500 Internal Server Error message or being unable to send e-mails from your desktop PC even though you have the correct settings. The articles are available in every section of the Control Panel and you can browse them at any time. They can help you expand your knowledge not only about our platform, but also about the web hosting field as a whole, as they offer in-depth guidelines and general info such as what file access permissions or cron jobs are.