There are different ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a support ticket system. It is the easiest form of communication for a variety of reasons. If no customer support team representative is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy ‘n’ paste large bits of information without having to worry about printing mistakes, and if a specific problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting provider is that they’re typically separate from the web hosting platform, which suggests that if you have to supply information or to adhere to directions, you’ll need to use at least two separate accounts and this number could increase if you desire to administer a couple of domain names. Plus, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting an answer.