There are different ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a support ticket system. It is the easiest form of communication for a variety of reasons. If no customer support team representative is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy ‘n’ paste large bits of information without having to worry about printing mistakes, and if a specific problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting provider is that they’re typically separate from the web hosting platform, which suggests that if you have to supply information or to adhere to directions, you’ll need to use at least two separate accounts and this number could increase if you desire to administer a couple of domain names. Plus, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting an answer.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting packages include an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia will permit you to manage everything connected with the web hosting service itself in one and the same location – payments, files, emails, support tickets, etc., avoiding the need to log in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with a couple of mouse clicks without needing to leave your hosting Control Panel. During the process, you may pick a category and our system will present you with a variety of informational articles, which will supply you with additional info and which may help you solve any given problem even before you open a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We find it more efficient to manage everything in one place, so we have implemented a ticketing system into the custom-developed Hepsia Control Panel, which is available with every semi-dedicated server account. This will permit you to manage the communication with our support staff together with your hard disk space, which means that you will not have to memorize an additional logon name for a separate admin dashboard. You’ll be able to post a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you are browsing the content hosted in your account. Also, you can search through older tickets using a smart search filter or check applicable help articles, which include solutions to commonly encountered challenges. The integrated trouble ticket system is closely monitored 24/7 with the maximum response time being just sixty minutes, so there will always be somebody to help you out.