When your website hosting supplier supplies live chat support, you will be able to speak to an agent in real-time and find out useful info or get an issue resolved in a timely manner. The key advantage of using chat rather than calling to consult with a live person is that you'll need only a computer with world wide web access, so that you won't pay any fees if you are in a different state or country. Furthermore, it is a lot quicker to copy and paste data for example domain names, usernames or error messages in other words details which are sometimes hard to give to the other party on the telephone. The live chat is also a considerably faster solution to contact your website hosting company's support team compared to using a ticketing system. Last, but not least, in case some problem requires a bit more time to be resolved, you are able to do something else entirely while you wait for assistance on the live chat, so that you won't lose time - something that is not possible if you are on the phone.