One-Hour Response Guarantee
Learn more about the 1-hour response time guarantee and in what ways you, as the customer, may benefit from it.
In case you’re a site owner, a problem can always surface and it does not automatically need to be connected with the web hosting service itself. For instance, something can go wrong when you update an Internet application or some vital data can be modified or deleted unintendedly. Whatever the nature of the problem may be, you’ll need to contact the respective customer support team and ask them to restore a backup or to help you solve the problem that you are confronting. How quickly they’ll do it will predetermine the period of time that your sites will be unavailable. For specific websites such as community portals or Internet shops, a continuous unavailability too often means losing customers and money. That’s why, it is important that you use the services of a company that offers not only a good customer support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max response time for any helpdesk ticket that you submit or any e-mail that you write is just 1 hour, even if you contact us during weekends and national holidays. Irrespective of the essence of your issue or question, we will lend a hand momentarily and will give you the necessary information to rectify any problem with your websites. The real reaction time normally does not surpass fifteen-twenty minutes, so you can forget about waiting for hours on end to get a problem sorted out or even worse than that – waiting one whole day only to get a reply that more info is needed whilst nothing is resolved. We will assist you without delay simply because we understand how precious time can be in the dynamic digital realm. The sixty-minute response time guarantee is valid for any billing or technical inquiry that you may have relating to our Linux cloud web hosting packages
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a client support ticket via your web hosting Control Panel or send an email regarding your semi-dedicated server
, you’ll obtain an answer within less than 1 hour. You can touch base with us whenever you need with regard to general, billing or technical issues and given the fact that we’re working 24x7x365, you’ll always obtain assistance without delay. Depending on the particular question or issue, we will supply you with more information, solve the problem if it’s been caused by something that is within our reach or inform you how to proceed in case you have to configure a particular setting for a web application that we cannot access. You can just forget about waiting for an entire day for each answer. In fact, in the majority of cases we respond to emails and tickets within twenty-twenty five minutes max.