What does ?phone support? mean in the realm of Internet hosting?
You'll find plenty of cloud web hosting suppliers available, however many of them are resellers who have restricted resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you can receive through this way of communication may vary depending on the provider - several of them provide expert telephone support, many others offer general and customer support only as some matters are more time-consuming and it is much easier to be resolved through a ticket, particularly when the issue has to be escalated. Nonetheless, it's good to find that you can reach your web hosting provider because there are tons of small-scale problems that can be resolved easily and timely through a phone call, not mentioning that you can get additional info about the services before you become a client.
Phone Support in Cloud Web Hosting
In case you decide to obtain one of our Linux cloud web hosting packages
, you can talk with our support crew over the phone for 14 hours every day. We will help you select the perfect package for your web sites since we are aware that it is better to discuss such issues with a live person. In case you already own an account, we're able to assist you with your sales/billing questions and / or general matters, even with some technical problems which do not need a long time or escalation to a system administrator since it is more convenient to open a ticket for time-consuming matters and have the entire correspondence in a single place. We have telephone numbers in the United States, Great Britain and Australia, so you can call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you when you have any queries about the semi-dedicated server
plans that we supply. Whether you would like to learn more about the plans, you have some billing issue or some general issue, you can give us a call. Though some more complicated issues may require a support ticket so as to give some time to our tech support crew to analyze, we will assist you with various technical questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the USA, Great Britain and Australia, we have local phone lines in these countries as well. In case you are in another country, we have an international number where you are able to contact us.