Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • Every single assistance request you send to us will be attended to within maximum 60 min. If for any reason whatsoever your ticket or email calls for additional assistance from a sysadmin, we will without delay forward it and leave a note to notify you that your case is being worked on. If you make use of the Administration Services package, all of the server management tasks included there will be executed at a time of your liking.

  • Top quality support service

  • A First–Rate Client Support Service

  • Our tech support staff will be at your disposal 24x7 should you require help while working with our Website Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated web hosting server. What is more if you require help handling all the everyday admin tasks on your dedicated web hosting server, you can take a look at the Administration Services package, that includes backup hard disk space, weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped the Website Control Panel with a detailed knowledge base, which includes exhaustive explanations of all its features and functionalities. In addition, we have prepared detailed video tutorials that will further demonstrate to you how to perform a specific task or solve a regularly experienced problem. The help articles and the tutorial video clips are readily reachable from each Website Control Panel section through the Help and Videos buttons in the top right corner.