Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Warranty

  • Our customer help and support Department is on duty day and night to respond to all your service questions. Every single ticket you post to us shall be replied to within less than 60 minutes. If your situation requires assistance from an administrator, we will forward the ticket to the person in charge and will notify you that the case is being resolved.

  • Top quality support service

  • Expert Customer Support Service

  • We will offer you 7 days a week technical help through a lightning fast ticket program integrated into your Control Panel. You’re able to write to us whenever you want about any of the applications that come installed in advance on your virtual server, such as the desired Linux OS version, the server admin panel and our custom made Website Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Website Control Panel that will come as a gift in your virtual server, you can easily find a practical Help zone, which includes everything you should be informed about when maintaining your web–sites and programs. We have incorporated a wide selection of how to articles and reviews and video guides that show the important website maintenance tasks in an easy–to–understand manner.